Terms of Service

These terms govern your use of the Wideview Entertainment customer portal at wideview.support and the related applications (web and mobile). By signing in, you accept these terms.

1. User account

Your account is provisioned following engagement with Wideview Entertainment. You are responsible for the confidentiality of your credentials and for any activity carried out through your account. Notify us immediately at [email protected] in case of unauthorized use.

2. Acceptable use

The portal is provided for managing your services with Wideview Entertainment (support tickets, proposals, invoices, contracts). The following are prohibited:

• Unauthorized access or attempts to bypass security mechanisms.
• Automated scraping, brute-force, or denial-of-service.
• Uploading malicious software or unlawful content.
• Use of the portal to harass third parties.

3. Services and payments

Services (consulting, development, maintenance, hosting, etc.) are charged under separate agreement or proposal. Payments are processed via Stripe or bank transfer. Payment delays exceeding 30 days may result in suspension of access.

4. Intellectual property

All portal content (code, design, logos) belongs to Wideview Entertainment. The data you upload (tickets, files, messages) remains yours. You grant us a license to use it only as needed to provide the service.

5. Service availability

We target 99.5% annual uptime. We do not guarantee uninterrupted operation and are not liable for outages caused by scheduled maintenance, external services (Hetzner, Mailgun, Stripe), or force majeure.

6. Limitation of liability

To the maximum extent permitted by law, our liability is limited to the amount you have paid for services in the past 12 months. We are not liable for indirect or consequential damages (loss of profits, data, business opportunities).

7. Termination

You may request account deletion at any time at [email protected]. We reserve the right to suspend or terminate accounts that violate these terms, without notice. Financial documents and compliance records are retained for the period required by law (see Privacy Policy §4).

8. Changes to these terms

We may amend these terms. For material changes, you will be notified by email at least 30 days before they take effect.

9. Mobile application & End User License Agreement (EULA)

The Wideview Support iOS/Android app is provided under a non-exclusive, non-transferable license to active clients only. Apple Inc. and Google LLC bear no responsibility for the application. Security assessment, user support, and intellectual property claims rest exclusively with Wideview Entertainment. Use of the app is also subject to App Store / Google Play terms.

10. Intellectual property complaints (DMCA / 2001/29/EC)

We respect third-party intellectual property rights. If you believe content on the portal infringes your rights, send a written notice to [email protected] with: (a) identification of the protected work, (b) identification of the infringing material with URL, (c) your contact details, (d) good-faith statement, (e) statement of accuracy under penalty of perjury, (f) signature.

11. Indemnification

You agree to indemnify and hold harmless Wideview Entertainment, its officers, employees, and affiliates from any third-party claims arising from: (a) your breach of these terms, (b) unauthorized use of the portal through your account, (c) your violation of law or third-party rights through use of the portal.

12. Force majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control: natural disasters, war, terrorism, pandemics, government actions, internet infrastructure failures, third-party cyberattacks, outages of provider services (Hetzner, Mailgun, Stripe, Cloudflare, Apple, Google).

13. Miscellaneous

Severability: If any term is held invalid, the remaining terms remain in effect.
Entire agreement: These terms, together with the Privacy Policy and any separate service agreement, constitute the entire agreement.
No waiver: Failure to enforce a right does not constitute a waiver.
Assignment: You may not assign these terms without our written consent. We may assign to a successor or as part of corporate restructuring.
Notices: Formal notices to us must be sent to [email protected] and our registered office. From us to you, at the email on your account.

14. Governing law

These terms are governed by Greek law and EU law. The courts of Athens have exclusive jurisdiction over any dispute. EU consumers may use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

15. Company details & Contact

Legal name: TSOKAS KON. GEORGIOS (sole proprietorship)
Trading name: Wideview Entertainment
Registered office: Agion Apostolon 39-41, Igoumenitsa, Thesprotia, 46100, Greece
GEMI (Hellenic Business Registry): 145334028000
VAT ID: EL138390786
Email: [email protected] | [email protected]
Phone: +30 210 220 5089